Government
Services

Services

Universal and Complete

Support for Every Deaf Customer

With American Sign Language (ASL) being the third most used language in the United States, it is imperative that all Federal and State government agencies offer accessible customer support in American Sign Language. In doing so your Deaf constituents can easily: 

  • Ask questions about forms and policies 
  • Check on the status of applications or specific government procedures 
  • Learn more about your programs and services  

ASL Now is the only Direct Video Calling (DVC) provider that is qualified by the Federal Communications Commission (FCC). We are on a GSA Schedule, so it is easy for government agencies to work with us. By partnering with us, you can be sure that you are offering your constituents the best support possible.

Learn more about why ASL Now is the preferred provider of DVC solutions, and how we can support your efforts.

Request Our Sole Source Justification

What Sets Communication Service for the Deaf Apart

Communication Service for the Deaf (CSD) is made up of a group of subsidiaries each focusing on creating opportunities for positive social impact across various industries. As the largest Deaf-led non-profit in the world, our staff and network have an expert-level understanding of the accessibility landscape. Not only can we advise, but our technically trained and proficient staff can execute all projects in-house.

CSD's Core Competencies

  • FCC Qualified Direct Video Calling Provider 
  • TRS-URD Compliant 
  • Visual Interactive Voice Response 
  • Customer Support in ASL 
  • Call Center Solutions 
  • Video Remote Interpreting 
  • Data Visualization 
  • Data Integration 
  • BI Solutions 
  • Real-Time Call Reporting 
  • Advanced Data Analytics 
  • API Integrations with CRMs
  • FISMA Compliant 
  • PII Security Certifications 
  • Level 1 PCI-DSS Compliant 
  • Supported Codecs:  
    • G.711, G.722, G.729, H.261, H.263, H.264, VP8, SIMPLE, Data Channel 
  • Supported Protocols:  
    • SIP, SIPS, WebRTC, H.323, IMS 
  • Cloud Hosted:  
    • AWS, GCP, On-Site, or Hybrid 
  • Supported Encryption:  
    • H.235, TLS, SRTP, 128 & 256 bit, IKE/IPSec, DTLS, ZRTP
  • FERPA Trained 
  • Human Subject Research 
  • LMS and Virtual Learning 
  • Multicultural Curriculum Development
  • WCAG 2.2 Compliance 
  • 504 Compliance 
  • 508 Compliance 
  • ADA Compliance
  • Agent hiring and training 
  • Temporary and long-term staffing solutions 
  • Quality assurance and professional development 
  • Customized DEIA Training
  • ASL, Deaf and ProTactile Interpreters 
  • CART Services 
  • Audio Descriptions 
  • Voice Overs 
  • Transcription and Captioning

ASL Now

Ready to take action ?

  • Hidden
  • This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

© 2024 ASL Now | Powered by CSD
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram