Services
Services

Services

Universal and Complete

Support for Every Deaf Customer

The Federal Communications Commission (FCC) spends approximately $159 million per month on Telecommunication Relay Service (TRS), the current standard of accessible customer service. We know you have Deaf customers who are frustrated with the limitations of currently available services and the inaccessibility of your customer service program. Let’s work together to decide what services would have the biggest impact on your customers and your bottom line.

ASL Now Service Suite

Learn More About Our Services

Direct Video Calling

Direct Video Calling (DVC) is a secure video call between a Deaf customer and a trained company representative who is fluent in American Sign Language.
  • Preferred option for 93% of Deaf Consumers  
  • Reduces call time by up to 33-42% 
  • Improve quality control 

Video Remote Interpreting

Video Remote Interpreting (VRI) allows an interpreter to facilitate a conversation between a hearing and Deaf person using a video conferencing platform.
  • Nationwide capabilities 
  • Accommodates scheduled and unscheduled appointments 

On-Site Virtual Support

On-demand services in American Sign Language for your in-store customers. Customers can simply use a tablet to connect with trained representatives in ASL.
  • Accessible digital experience 
  • Increased foot traffic

Live Chat

Live Chat is an option for those who prefer to use typed English to communicate. With our chat feature, you won’t need to manage multiple service platforms.
  • Quick and personalized solutions 
  • Highly secure 
  • Customizable to your brand 
Live Support

Answering Services

If your customers call outside of the contact center hours, we can answer, assist, refer, and close the sale for you. With this service, you can always be there for your customers.
  • Referral services
  • On-support during your off-support hours 

Let's Get in Touch

We believe you are here because you genuinely care about the quality of your customer service. No matter the size of your company, we can help you design inclusive experiences and equitable access for all your deaf and hard of hearing customers. Talk with us today about how ASL Now can deliver just that for you.
While each service offers its own unique benefits, there are several features that are universal for every organization we work with:
  • Live Data Reporting 
  • PII Compliant Intake and Answering 
  • Front Line/Tier 1 Support 
  • Technical Support
  • Referral Services 
  • Sales and Outbound Capabilities 
  • Bill Payment Handling
  • Information/211 Help Line

ASL Now Service Suite

Learn More About Our Services

Live Support
Live Chat
Direct Video Calling
Answering Machine
Video Remote Interpreting
On-Site Virtual Support
Direct Video Calling
Video Remote Interpreting
Live Chat
On-Site Virtual Support
Answering Services

Direct Video Calling

Direct Video Calling (DVC) is a secure video call between a Deaf customer and a company representative who is fluent in American Sign Language. It is the only functionally equivalent communication option for organizations looking to support their Deaf consumers. Learn More About DVC, and the impact it can have on your organization.
  • Preferred option for 93% of Deaf Consumers  
  • Reduces call time by up to 33-42% 
  • Increased brand and quality control 

Video Remote Interpreting

Video Remote Interpreting (VRI) allows an interpreter to join a conversation between a hearing and Deaf person using a video conferencing platform and a high-speed Internet connection. The interpreter will interpret English to ASL and ASL to English to facilitate the conversation.
  • Nationwide capabilities 
  • Accommodates scheduled and unscheduled appointments 

Live Chat

Live Chat is a great feature for customers who prefer to use typed English to communicate with companies. With our live chat features you won’t need to manage multiple customer service platforms.
  • Offer quick and personalized solutions 
  • Highly secure 
  • Customizable to your brand 

On-Site Virtual Support

On-demand services in ASL for when you have in-store customers. They can simply press a button to connect with trained live reps for the best customer service experience.
  • Accessible digital experience 
  • Increased foot traffic 
  • Out-of-store assistance for in-store customers 

Answering Services

If your customers call outside of the contact center hours, we can answer, assist, refer, and close the sale for you. With this service, your hours are extended so that you’re always there for your customers.
  • Referral services
  • Additional point-of-sale options 
  • On-support during your off-support hours 
While each service offers its own unique benefits, there are several features that are universal for every organization we work with:
  • Live Data Reporting 
  • PII Compliant Intake and Answering 
  • Front Line/Tier 1 Support 
  • Technical Support 
  • HIPAA Compliant 
  • Referral Services 
  • Sales and Outbound Capabilities 
  • Bill Payment Handling and Point of Sale 
  • Information/211 Help Line 
  • Dedicated Account Executive

Your questions answered

ASL Now eliminates the third-party barrier. Your ASL-using customers can communicate directly with our trained ASL-fluent employees. Third-party interpreters often lack familiarity with your company, which can lead to longer calls and potential frustrations, resulting in a negative customer experience.

This different experience is made possible with Direct Video Calling (DVC).
There is an estimated 11 million Deaf and hard of hearing people in the United States who could  benefit from the use of ASL Now. Additionally, we know that the FCC spends approximately $159 million a month on TRS – the system Deaf consumers currently use to contact businesses and organizations.
By replacing time-consuming third-party interpreted calls with direct communication, ASL Now saves you money. Our ASL-to-ASL communication model enhances privacy and efficiency, leading to more effective calls, reduced call times, increased agent productivity, higher customer satisfaction, and improved customer loyalty.
ASL Now offers a comprehensive turnkey program to fully integrate ASL Direct Video Calling for customer support into your organization. We partner with your current contact center team and provide consulting, recruitment, staffing, training for Deaf talent, a video platform with call routing, service management, quality assurance through KPIs, and reporting at every stage.

Our low turnover rate, less than a quarter of the industry average, demonstrates our commitment to diversity, cross-cultural communication, and inclusion by expanding hiring opportunities for people with disabilities.
Chat, email, and text message support are conducted in English, which is a second language for the majority of Deaf individuals and not their native language.

It's a common misconception that American Sign Language is a derivative of English. ASL is a distinct language with its own grammatical structure, entirely different from English.

Sign language relies on visual communication and face-to-face interaction; there is no official written version of ASL.

ASL Now

Want to Learn More or Chat?

We would love to hear from you. 
Get in touch with us to schedule a demo, ask a question or learn more!
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