Direct Video Calling
Direct Video Calling (DVC) is a secure video call between a Deaf customer and a company representative who is fluent in American Sign Language. It is the only functionally equivalent communication option for organizations looking to support their Deaf consumers. Learn More About DVC, and the impact it can have on your organization.
- Preferred option for 93% of Deaf Consumers
- Reduces call time by up to 33-42%
- Increased brand and quality control
Video Remote Interpreting
Video Remote Interpreting (VRI) allows an interpreter to join a conversation between a hearing and Deaf person using a video conferencing platform and a high-speed Internet connection. The interpreter will interpret English to ASL and ASL to English to facilitate the conversation.
- Nationwide capabilities
- Accommodates scheduled and unscheduled appointments
Live Chat
Live Chat is a great feature for customers who prefer to use typed English to communicate with companies. With our live chat features you won’t need to manage multiple customer service platforms.
- Offer quick and personalized solutions
- Highly secure
- Customizable to your brand
On-Site Virtual Support
On-demand services in ASL for when you have in-store customers. They can simply press a button to connect with trained live reps for the best customer service experience.
- Accessible digital experience
- Increased foot traffic
- Out-of-store assistance for in-store customers
Answering Services
If your customers call outside of the contact center hours, we can answer, assist, refer, and close the sale for you. With this service, your hours are extended so that you’re always there for your customers.
- Referral services
- Additional point-of-sale options
- On-support during your off-support hours
