Emergency and Crisis Response
Universal and Complete
Support for Every Deaf Customer
When it comes to emergency and crisis situations, Deaf and hard of hearing people have the same rights to equal communication, shelter, protection, and to feel safe and be understood. When a Deaf person is in a high emotional state, they want to connect in ASL directly with the person they’re communicating with. A third-party relay service does not always convey exactly how and what the Deaf person is dealing with to an emergency responder, which can add more stress to the situation.
By using Direct Video Calling (DVC), you get to the heart of the situation, and your Deaf patients can more easily:
- Feel safe and secure in a private, one-on-one setting
- Understand or create their escape plans
- Ask questions about their mental health
- Be culturally and linguistically understood
Direct Video Calling ensures full compliance with privacy regulations and protocols, safeguarding patient communication. With DVC, there's no concern about disclosing sensitive personal or medical details to third-party interpreters during calls.
Protect yourselves and protect your patients, learn more about DVC today.
ASL Now and Your Bottom Line
ASL Now customers have reported up to:
650%
decrease in the cost of serving a
Deaf customer
42%
decrease in
call times
300%
increase in the number of
Deaf customers
Offering Direct Video Calling does not only provide the ease and clarity of face-to-face communication, but also peace of mind to your Deaf patients.
ASL Now
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