Services

Universal and Complete

Support for Every Deaf Customer

The Federal Communications Commission (FCC) spends approximately $159 million per month on Telecommunication Relay Service (TRS), the current standard of accessible customer service. We know you have Deaf customers who are frustrated with the limitations of currently available services and the inaccessibility of your customer service program. Let’s work together to decide what services would have the biggest impact on your customers and your bottom line.

ASL Now Service Suite

Learn More About Our Services

Direct Video Calling

Direct Video Calling (DVC) is a secure video call between a Deaf customer and a trained company representative who is fluent in American Sign Language.

Preferred option for 93% of Deaf Consumers
Reduces call time by up to 33-42%
Improve quality control

Video Remote Interpreting

Video Remote Interpreting (VRI) allows an interpreter to facilitate a conversation between a hearing and Deaf person using a video conferencing platform.

Nationwide capabilities
Accommodates scheduled and unscheduled appointments

On-Site Virtual Support

On-demand services in American Sign Language for your in-store customers. Customers can simply use a tablet to connect with trained representatives in ASL.

Accessible digital experience
Increased foot traffic

Live Chat

Live Chat is an option for those who prefer to use typed English to communicate. With our chat feature, you won’t need to manage multiple service platforms.

Quick and personalized solutions
Highly secure
Customizable to your brand

Live Support

Answering Services

If your customers call outside of the contact center hours, we can answer, assist, refer, and close the sale for you. With this service, you can always be there for your customers.

Referral services
On-support during your off-support hours

Let's Get in Touch

We believe you are here because you genuinely care about the quality of your customer service. No matter the size of your company, we can help you design inclusive experiences and equitable access for all your deaf and hard of hearing customers. Talk with us today about how ASL Now can deliver just that for you.

While each service offers its own unique benefits, there are several features that are universal for every organization we work with:

Live Data Reporting
PII Compliant Intake and Answering
Front Line/Tier 1 Support
Technical Support
Referral Services
Sales and Outbound Capabilities
Bill Payment Handling
Information/211 Help Line

Let's Get Started

Direct Video Calling

Direct Video Calling (DVC) is a secure video call between a Deaf customer and a trained company representative who is fluent in American Sign Language.

Preferred option for 93% of Deaf Consumers
Reduces call time by up to 33-42%
Improve quality control

Video Remote Interpreting

Video Remote Interpreting (VRI) allows an interpreter to facilitate a conversation between a hearing and Deaf person using a video conferencing platform.

Nationwide capabilities
Accommodates scheduled and unscheduled appointments

On-Site Virtual Support

On-demand services in American Sign Language for your in-store customers. Customers can simply use a tablet to connect with trained representatives in ASL.

Accessible digital experience
Increased foot traffic

Live Chat

Live Chat is an option for those who prefer to use typed English to communicate. With our chat feature, you won’t need to manage multiple service platforms.

Quick and personalized solutions
Highly secure
Customizable to your brand

Live Support

Answering Services

If your customers call outside of the contact center hours, we can answer, assist, refer, and close the sale for you. With this service, you can always be there for your customers.

Referral services
On-support during your off-support hours

Let's Get in Touch

While each service offers its own unique benefits, there are several features that are universal for every organization we work with:

Live Data Reporting
PII Compliant Intake and Answering
Front Line/Tier 1 Support
Technical Support
Referral Services
Sales and Outbound Capabilities
Bill Payment Handling
Information/211 Help Line

Let's Get Started

ASL Now Service Suite

Learn More About Our Services

Live Support

Live Chat

Direct Video Calling

Answering Machine

Video Remote Interpreting

On-Site Virtual Support

Direct Video Calling

Video Remote Interpreting

Live Chat

On-Site Virtual Support

Answering Services

Direct Video Calling

Direct Video Calling (DVC) is a secure video call between a Deaf customer and a company representative who is fluent in American Sign Language. It is the only functionally equivalent communication option for organizations looking to support their Deaf consumers. Learn More About DVC, and the impact it can have on your organization.

Preferred option for 93% of Deaf Consumers
Reduces call time by up to 33-42%
Increased brand and quality control

Video Remote Interpreting

Video Remote Interpreting (VRI) allows an interpreter to join a conversation between a hearing and Deaf person using a video conferencing platform and a high-speed Internet connection. The interpreter will interpret English to ASL and ASL to English to facilitate the conversation.

Nationwide capabilities
Accommodates scheduled and unscheduled appointments

Live Chat

Live Chat is a great feature for customers who prefer to use typed English to communicate with companies. With our live chat features you won’t need to manage multiple customer service platforms.

Offer quick and personalized solutions
Highly secure
Customizable to your brand

On-Site Virtual Support

On-demand services in ASL for when you have in-store customers. They can simply press a button to connect with trained live reps for the best customer service experience.

Accessible digital experience
Increased foot traffic
Out-of-store assistance for in-store customers

Answering Services

If your customers call outside of the contact center hours, we can answer, assist, refer, and close the sale for you. With this service, your hours are extended so that you’re always there for your customers.

Referral services
Additional point-of-sale options
On-support during your off-support hours

While each service offers its own unique benefits, there are several features that are universal for every organization we work with:

Live Data Reporting
PII Compliant Intake and Answering
Front Line/Tier 1 Support
Technical Support
HIPAA Compliant

Referral Services
Sales and Outbound Capabilities
Bill Payment Handling and Point of Sale
Information/211 Help Line
Dedicated Account Executive

Let's Get Started

Your questions answered

How is ASL Now different from the video relay service callers use now?

ASL Now eliminates the third-party barrier. Your ASL-using customers can communicate directly with our trained ASL-fluent employees. Third-party interpreters often lack familiarity with your company, which can lead to longer calls and potential frustrations, resulting in a negative customer experience.

This different experience is made possible with Direct Video Calling (DVC).

How many Deaf customers are actually out there to use this service?

There is an estimated 11 million Deaf and hard of hearing people in the United States who could benefit from the use of ASL Now. Additionally, we know that the FCC spends approximately $159 million a month on TRS – the system Deaf consumers currently use to contact businesses and organizations.

How does ASL Now help my company’s bottom line?

By replacing time-consuming third-party interpreted calls with direct communication, ASL Now saves you money. Our ASL-to-ASL communication model enhances privacy and efficiency, leading to more effective calls, reduced call times, increased agent productivity, higher customer satisfaction, and improved customer loyalty.

What is involved and where do I start?

ASL Now offers a comprehensive turnkey program to fully integrate ASL Direct Video Calling for customer support into your organization. We partner with your current contact center team and provide consulting, recruitment, staffing, training for Deaf talent, a video platform with call routing, service management, quality assurance through KPIs, and reporting at every stage.

Our low turnover rate, less than a quarter of the industry average, demonstrates our commitment to diversity, cross-cultural communication, and inclusion by expanding hiring opportunities for people with disabilities.

Why not just use online chat?

Chat, email, and text message support are conducted in English, which is a second language for the majority of Deaf individuals and not their native language.

It's a common misconception that American Sign Language is a derivative of English. ASL is a distinct language with its own grammatical structure, entirely different from English.

Sign language relies on visual communication and face-to-face interaction; there is no official written version of ASL.

ASL Now

Want to Learn More or Chat?

We would love to hear from you.
Get in touch with us to schedule a demo, ask a question or learn more!

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