How It Works

A fully-managed turn key solution

Rely on our 3-stage proven process for seamless implementation of your company's new support staff and systems.
Connect with Us
Seamless and secure implementation
Comprehensive coordination of staffing needs
Alignment of call center adoption of Direct Video Calling
Stage 1
Source and train new staff
Our expert team will recruit and train internal or external ASL specialist staff to match the effectiveness of your current contact center agents.
Assess your company
Source specialist staff
Provide company training
Stage 2
Intelligent Integration
Our top-tier IT experts will seamlessly integrate the video software and tailor it to your organization, working in harmony with your existing system without disruptions.
Video software implementation
System training
Deployment
Stage 2
Intelligent Integration
Our top-tier IT experts will seamlessly integrate the video software and tailor it to your organization, working in harmony with your existing system without disruptions.
Video software implementation
System training
Deployment
Stage 3
Support Success
We'll continue to source and train internal or external ASL specialist staff to ensure their effectiveness matches that of your existing contact center agents.
QA Team creation and monitoring
Establish KPIs
Market your new services

Use Direct Video Calling (DVC) to improve your customer service experience for Deaf and hard of hearing consumers.

Your questions answered

ASL Now eliminates the third-party barrier. Your ASL-using customers can communicate directly with our trained ASL-fluent employees. Third-party interpreters often lack familiarity with your company, which can lead to longer calls and potential frustrations, resulting in a negative customer experience.

This different experience is made possible with Direct Video Calling (DVC).
ASL Now opens the door to an untapped consumer market of up to 3 million ASL users, valued at $86 billion in the U.S. alone. Additionally, the influence of the Deaf community extends far beyond these numbers.
By replacing time-consuming third-party interpreted calls with direct communication, ASL Now saves you money. Our ASL-to-ASL communication model enhances privacy and efficiency, leading to more effective calls, reduced call times, increased agent productivity, higher customer satisfaction, and improved customer loyalty.
ASL Now offers a comprehensive turnkey program to fully integrate ASL Direct Video Calling for customer support into your organization. We partner with your current contact center team and provide consulting, recruitment, staffing, training for Deaf talent, a video platform with call routing, service management, quality assurance through KPIs, and reporting at every stage.

Our low turnover rate, less than a quarter of the industry average, demonstrates our commitment to diversity, cross-cultural communication, and inclusion by expanding hiring opportunities for people with disabilities.
Chat, email, and text message support are conducted in English, which is a second language for the majority of Deaf individuals and not their native language.

It's a common misconception that American Sign Language is a derivative of English. ASL is a distinct language with its own grammatical structure, entirely different from English.

Sign language relies on visual communication and face-to-face interaction; there is no official written version of ASL.