How It Works
With ASL Now, the third-party obstacle is removed. Your customers who use ASL will speak directly to ASL fluent Deaf, trained, employees, who can represent your company accurately and successfully, using their native language. Too often, third-party interpreters are not familiar with your company — yet you are forced to trust them to represent your brand accurately to customers in ASL. They also result in lengthier calls (due to 3-way communication) and can be frustrating, resulting in a negative customer experience and repeat calling.
With ASL Now, you can accurately represent your brand to a virtually untapped consumer market of up to 3 million ASL users valued at $86 billion in the U.S. alone. In addition, the sphere of influence the deaf community has expands exponentially
Replacing time-consuming third-party interpreted calls with direct communication saves money. ASL Now’s ASL to ASL communications model improves privacy and efficiency, increasing the effectiveness of calls and minimizing repeat calls due to miscommunication. This reduces call times and increases agent productivity, customer satisfaction and loyalty.
ASL Now has a turnkey program to completely operate the ASL direct video calling for customer support for your organization. Partnering with your current contact center team, our services include consulting, recruitment, staffing, training of Deaf talent, the video platform including call routing, management of the service, ensuring quality assurance via KPIs and reporting every step of the way. Our turnover rate is less than ¼ of normal businesses customer support representative rates. And hiring native ASL-users expands hiring opportunities for people with disabilities, which demonstrates a strong commitment to diversity, cross-cultural communications, and inclusion.