Blogs

Blog Recap: Inadequate Inclusivity in Technology

When it comes to accessing technical platforms online and offline, accessibility and equality both go hand in hand. One can’t have one without the other. This topic, among others, was discussed in our recent webinar, “Inadequate Inclusivity in Technology,” hosted by ASL Now. The webinar was led by Chrisy McBee, Vice President of Operations at […]

988 Suicide And Crisis Lifeline Made More Accessible To Deaf, Hard-Of-Hearing People With Newly-Added ASL Support

Earlier this month, CNN’s Amanda Musa reported on an announcement by the Department of Health and Human Services (HHS) that the new 988 Suicide and Crisis Lifeline will be available in American Sign Language (ASL) for those in the Deaf and hard-of-hearing communities.

Comcast Now Offers Customer Service In ASL, A First For The Cable Industry

On International Day of Disabled Persons, Comcast and Connect Direct launched ASL Now, a customer service support via American Sign Language for Internet Essentials, Xfinity Internet, and general Xfinity billing questions. Connect Direct as an ASL call center program that is engined by the Communication Service for the Deaf (CSD). Through ASL Now, Internet Essentials and Xfinity […]

Video Relay Services: Bridging Communication Gaps and Paving the Way for DVC Innovation

In today's digital age, communication is an integral part of our lives, but for the Deaf and hard of hearing community, this hasn't always been straightforward. Video Relay Service (VRS) emerged as a solution to bridge the communication gap, but how does it work, and what are its intricacies? Let's explore the world of VRS, […]

Webinar Recap: "The Future of Accessible Communication- Empowering Your Customer Service with DVC

Here’s a scenario. Let’s say you have a question about your bank statement, so you contact your bank’s customer service via a phone call. The call is answered by a representative who doesn’t speak your language. The big question is: would you rather have an interpreter join the call as a third-party participant to translate […]

10 Tips for Effective Video Remote Interpreting Sessions

Although there has been rapid growth in the use of Video Remote Interpreting (VRI) in recent years, the Deaf and hard of hearing community has been slow to embrace the technology as a substitute for in-person interpreting. It has become an invaluable tool for its availability and on-the-spot interpreting, but it is not without its limitations. […]

The Power of Direct Video Calling (DVC)

In today's fast-paced world, technology continually evolves, transforming the way we connect, communicate, and do business. One such innovation that's revolutionizing communication is Direct Video Calling (DVC). Whether you're new to this cutting-edge technology or seeking to understand its advantages over Video Relay Service (VRS), there is much to gain from DVC. Read on. How […]

Demystifying Accessible Communication Solutions: DVC vs. VRI vs. VRS Compared

In today's interconnected world, communication is the key to success and inclusivity. But what if you're not familiar with the various technologies designed to bridge communication gaps, especially for the Deaf and hard of hearing community? In this article, we'll explore three essential solutions: Direct Video Calling (DVC), Video Remote Interpreting (VRI), and Video Relay […]

988 Suicide Crisis Lifeline is Now Available for All VP Users

Earlier this month, The Department of Health and Human Services announced that the 988 Suicide and Crisis Lifeline was adding support in ASL. As of Friday, September 29, 2023, we are proud to share that this service is available across all VP providers. Anyone who prefers to communicate using ASL can simply dial 988 directly […]

3 Ways to Make Customer Service Accessible for Deaf Consumers

Inaccessible Customer Service Deaf, DeafBlind, DeafDisabled, hard-of-hearing, and late-deafened people face many barriers to communication in a world that doesn’t always think of accessibility for all. One of those areas that can be incredibly frustrating for Deaf people is customer service. Imagine calling customer support to resolve an issue with your Wi-Fi, but you’re unable […]

ASL Now Launches New Mobile App

ASL Now Launches Mobile App – the world’s first mobile app that connects Deaf Consumers with Deaf Call Center Agents, no interpreters or captions needed. ASL Now has launched its new mobile app! This is the first-of-its-kind, free mobile app that with the touch of a button connects American Sign Language (ASL) users with trained […]

The Free Disaster Distress Helpline Videophone for ASL Users

If you are Deaf, in distress because of a disaster, and need someone to talk to this is the helpline you need to know about. Connect with Deaf crisis workers who are fluent in American Sign Language and can support you through emotional distress related to natural or human-caused disasters. People who have disabilities are two to four times more likely to be injured […]

ASL Videos: ASL Now and Google's Partnership

Google Partners with ASL Now Google now offers customer service in American Sign Language (ASL) through ASL Now. With the combined expertise of both companies, users of all Google products can now connect with customer service agents in their native language, ASL. Watch the videos below to learn more about this partnership in ASL. Not sure why you’d […]

ASL Now and Comcast's Partnership: In ASL

Comcast Partners with ASL Now In December 2019 Comcast launched customer service support in American Sign Language (ASL) through ASL Now. With the combined expertise of both companies, Internet Essentials and Xfinity customers can now connect with customer service agents in their native language, ASL. Watch the videos below to learn more about this partnership in ASL. […]

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