Although there has been rapid growth in the use of Video Remote Interpreting (VRI) in recent years, the Deaf and hard of hearing community has been slow to embrace the technology as a substitute for in-person interpreting. It has become an invaluable tool for its availability and on-the-spot interpreting, but it is not without its limitations. This is due to different factors that can affect the technology and quality of communication, so it is important to emphasize that we do not encourage VRI to replace in-person interpreting. Each situation that calls for an interpreter should be evaluated individually.
However, if you are faced with using VRI with a Deaf or hard of hearing individual, then here are 10 practical tips to make your VRI sessions efficient and positive for all involved!
It’s important to prepare beforehand for the use of VRI in your scheduled appointment.
1. Familiarize Yourself: Take the time to familiarize yourself with VRI technology first. Learn how to Start and End calls, adjust volume, and troubleshoot common issues. Ensure the technology has been rebooted recently and that the Wi-Fi signal is up to speed. Familiarity with the equipment will help you use VRI more effectively, minimizing interruptions and stress for the Deaf individual.
2. Minimize Noise: To facilitate clear communication, create a noise-free environment for your VRI session. Background noise can interfere with the interpreter's ability to hear and relay messages accurately. Close windows and doors, turn off any loud equipment if possible, and/or choose a quiet location to have your conversation.
3. Proper Lighting: Lighting is extremely important. Ensure the room is well-lit. Avoid any backlighting, such as a window behind the Deaf individual as it can make it challenging for the interpreter to interpret signs and facial expressions.
4. Preparing Documents: If you need to share documents or written materials during the VRI session, have them ready in advance. Ensure that the documents are clear and legible for the interpreter to see on camera. Be prepared to navigate through them as needed during the conversation.
5. Optimal Line of Sight: Ensure that the Deaf individual has a clear line of sight to the VRI screen. Position the screen in a way that allows them to see both the interpreter and the speaker clearly without straining. This setup enhances visual communication and comprehension during the session. If possible, be flexible and allow the Deaf individual to choose their preferred setup placements.
6. Camera Placement: Position the camera strategically to capture the Deaf person from the top of their head to approximately their waist. This will help the interpreter see all their signs. The camera should be at eye level and offer a clear view of the Deaf individual and any relevant objects or documents in the room. Adjust the camera angle as needed to ensure the best view for all participants.
7. Direct Communication: During the VRI session, speak to the Deaf individual directly as if there were no language barrier. Avoid using phrases like "Tell her" or "Ask him," as it creates a disconnect. Maintain eye contact as you speak and when they respond. Use a normal tone and pace when speaking.
8. Clear Gestures: Use clear and understandable gestures when communicating with the Deaf individual. While the interpreter will convey most of the message, using simple and meaningful gestures can enhance understanding and reinforce key points.
9. Patience and Respect: Practice patience and respect during the VRI session. Allow time for the Deaf individual and the interpreter to get their communications across. Refrain from asking the interpreter questions, as they are there to only facilitate the conversation, so they will not interject their own opinion.
10. Feedback: Check in with the Deaf individual about the quality of communication during the VRI session. Ask for feedback on adjustments or improvements for future sessions. This will assure them that effective communication is just as important to you as it is for them.
By implementing these 10 practical tips, you can make your Video Remote Interpreting sessions more effective, respectful, and inclusive for all participants involved. VRI is a valuable tool for bridging communication gaps, and optimizing its use ensures that every interaction is meaningful and productive.
As VRI is one tool, Direct Video Calling (DVC) is another great tool that is new and innovative! Learn more about DVC and its benefits for accessible communication at www.aslnow.com/communication-landscape. Join us in embracing the latest in communication technology. The future is here!
