Customer Service Solutions in American Sign Language
ASL Now offers customer service for your Deaf and hard of hearing customers through Direct Video Calling, VRI, and other accessible solutions.
Improve customer experience
Reduce call wait time
Stand out as an accessible provider
ASL Now: A Certified Direct Video Calling Entity
ASL Now has facilitated accessible customer service solutions for major corporations, government entities, and small businesses alike since 2018. We are the first company recognized by the FCC for offering qualified Direct Video Calling services, and we would love to work with you to make your customer service more accessible.
[We experienced] 83% shorter average handle time compared to phone support. [We also had a] 92.86% customer satisfaction rating (CSAT).
ASL Now has made solving customer issues faster. The average time to resolve issues with Deaf customers has dropped 33%
Michele Gifford Senior Operations Manager
Comcast National Center of Excellence, Spokane, Washington
Each year more than 2,500 Americans lose their lives and 11,000 more are seriously injured as a result of home fires. The deaf and hard of hearing community is especially vulnerable due to notification challenges on recalls or other vital information. Without your support, some of our clients may never have had the opportunity to ask for help. We’re grateful to you and your team for everything that you’ve done to help us better serve our clients!
Introduce ASL to Your Favorite Brands
Imagine your favorite brands using ASL! Let's make this happen. Let us know which brands you'd love to see use sign language.